Privacy Policy | Fatfruit Casino

About this Privacy Policy

This Privacy Policy applies to personal information handled by Fatfruit Casino through its website, account services, customer support channels and related online activities. Personal information means information that identifies you, or could reasonably be used to identify you, either on its own or together with other information.

By using the website or opening an account, you acknowledge that information may be collected and used for the purposes described in this policy. We only seek to collect information that is reasonably relevant to operating the service, meeting our responsibilities and providing support. Some information may be requested because it is needed to create an account, process transactions, check identity or comply with applicable requirements.

This policy should be read together with the website’s other terms and notices. It may be updated from time to time to reflect changes to our services, technology, business processes or privacy obligations. When changes are made, the updated version will be made available on the website. Your continued use of the service after an update may indicate that you have read the revised policy.

Information we may handle

The information handled by an online casino can vary depending on how you use the website and which services you access. Fatfruit Casino may handle the following categories of information:

Account details, including your name, date of birth, username, contact details, login information and account preferences.
Identity and verification information, including copies or details from documents supplied to confirm identity, age, address or eligibility to use the service.
Payment and transaction records, including deposits, withdrawals, wagers, account balances, payment method details, transaction dates, amounts and related checks. Payment information may also be processed through specialist payment providers.
Communications and support information, including messages, enquiries, complaints, feedback, documents or other information you choose to provide when contacting us.
Device and technical information, including internet protocol address, browser type, operating system, device identifiers, language settings, time zone, general location information and information about how you use the website.
Cookie and similar technology data, including information about visits, pages viewed, session activity, preferences and interactions with website features.
Responsible gambling, security and risk information, including account activity, unusual behaviour indicators, restrictions, requests for assistance and information used to help protect the service and its users.

Some information may be collected directly from you, such as when you register, complete verification, make a payment or contact support. Other information may be generated automatically when you use the website. Where appropriate, information may also be received from payment services, identity verification services, fraud prevention providers or other service providers involved in supporting the website.

Please provide accurate and current information when using the service. If your details change, keeping your account information up to date can help us provide support, complete checks and communicate with you correctly.

Why we use personal information

Personal information is used for purposes connected with providing and protecting the service. These purposes may include:

Creating, managing and securing your account.
Confirming your identity, age and eligibility to use the service.
Processing deposits, withdrawals and other account transactions.
Providing customer support, responding to enquiries and handling complaints.
Monitoring activity to help detect fraud, account misuse, payment problems, security threats and other unusual behaviour.
Maintaining website functionality, improving performance and understanding how players use the service.
Sending service-related messages, such as account, security, transaction or policy communications.
Sending marketing communications where permitted and where you have provided any consent that is required.
Meeting legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations that apply to the service.
Establishing, exercising or defending legal rights and managing disputes.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details, transaction history, device information and verification results may be considered together when protecting an account or assessing a payment or security concern. We do not use personal information for unrelated purposes without a lawful basis or appropriate notice.

Marketing communications are separate from essential service messages. You can withdraw consent to marketing at any time. If you do so, we will take reasonable steps to stop sending promotional communications, although you may continue to receive messages that are necessary to administer your account, process transactions, maintain security or provide important service information.

Sharing, security and retention

We may share personal information where this is reasonably needed to operate the website, protect players and meet our obligations. The types of organisations that may receive relevant information include payment and transaction providers, identity and age verification services, fraud prevention and security providers, technology and hosting providers, customer support providers, professional advisers and organisations involved in resolving disputes or protecting legal rights.

Information may also be disclosed where required or permitted by law, or where disclosure is necessary to respond to a lawful request, investigate suspected unlawful activity, protect the website or protect a person from harm. Service providers are expected to handle information only for appropriate purposes and to apply suitable safeguards.

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee absolute security, so you should use a strong password, keep login details private and notify support if you suspect that your account has been accessed without permission.

We keep personal information for as long as it is reasonably needed for the purposes described in this policy. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed or a deletion request is made. When information is no longer needed and there is no continuing obligation to retain it, reasonable steps may be taken to securely delete it, anonymise it or otherwise dispose of it.

Cookies and similar technologies

Fatfruit Casino may use cookies and similar technologies to make the website work, remember preferences, maintain sessions, support security and understand how the website is used. Cookies are small files or data elements placed on your device by a website. Some are needed for essential functions, while others may help with performance, analytics or relevant communications.

You can manage, block or delete cookies through your browser settings. Your browser may also allow you to receive a notice before cookies are stored. If you disable or remove certain cookies, some account features, security functions or parts of the website may not work as intended. Cookie settings can usually be changed at any time, but changing them does not necessarily delete information that was collected before the change.

The website may include links or features provided by other services. Those services may use their own cookies or privacy practices. We encourage you to review the relevant privacy information before providing personal information through an external website.

Your privacy rights and how to contact us

Depending on the circumstances and any applicable legal exceptions, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent to marketing communications.

To exercise your data rights, or to ask a question about this Privacy Policy, email support@fatfruitcasino.best. Please explain your request clearly and include enough information for us to identify the relevant account or records. We may need to ask for reasonable information to verify your identity before completing a request. This helps protect personal information from unauthorised disclosure.

Access: ask for a copy of personal information held about you, subject to applicable limits and exceptions.
Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer required, subject to records that must be retained or other lawful reasons for keeping it.
Marketing withdrawal: withdraw consent to promotional communications by contacting support@fatfruitcasino.best. You may also use an unsubscribe option where one is provided.

We will consider privacy requests in a reasonable manner and may explain if a request cannot be completed in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or transaction-record purposes. Closing an account does not automatically erase every record connected with it. If you believe your personal information has been handled incorrectly, please contact support@fatfruitcasino.best so the concern can be reviewed.